Confidentiality

This Real Care, Inc. confidentiality training provides comprehensive guidance on protecting client privacy and personal information for staff and volunteers working with individuals receiving developmental disability services. The training covers the fundamental importance of confidentiality in preventing harm and protecting privacy rights, defines what constitutes confidential information (including names, Social Security numbers, addresses, and other identifying details), and establishes clear protocols for safeguarding records through proper storage, access controls, and staff training requirements. It outlines specific authorization requirements for information disclosure, detailing who may authorize releases and under what circumstances confidential information may be shared with authorized parties, emergency responders, courts, or regulatory agencies. The training emphasizes that client records are agency property requiring careful protection, establishes procedures for record removal and destruction, and provides clear guidelines for staff on when to consult supervisors about confidentiality questions, ultimately reinforcing the organization's commitment to maintaining trust and protecting the privacy of vulnerable populations they serve.